Frequently Asked Questions

Everything you need to know about bringing farmhouse comfort to your home.

How long will it take for my order to arrive?

Most orders are processed within 2-3 business days. Depending on your location, shipping typically takes 5-7 business days via carbon-neutral ground delivery.

Do you offer international shipping for home decor?

Currently, we only ship within the continental United States and Canada to ensure our fragile handmade items arrive safely and promptly.

What is your return policy for damaged items?

We take great care in packaging, but if an item arrives damaged, please contact us within 48 hours of delivery with a photo of the damage for a full replacement or refund.

Are your textiles and linens sustainably sourced?

Yes, at The Whispering Willow Farm, we prioritize OEKO-TEX certified fabrics and organic cotton to ensure our products are safe for your home and the environment.

Can I cancel or modify my order after it has been placed?

Orders can be modified or cancelled within 12 hours of placement. After this window, the order has likely entered our fulfillment process and cannot be changed.

How do I care for my handcrafted wooden items?

We recommend wiping wooden pieces with a damp cloth and avoiding harsh chemicals. For cutting boards and bowls, apply food-grade mineral oil every 3-4 months to prevent cracking.